FAQ
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
General Information
1. What is Otaku Find?
Otaku Find is your one-stop online store for all things anime, manga, and Japanese pop culture. We offer a wide range of products, including figures, apparel, accessories, home decor, and more, to satisfy every otaku's needs.
2. Do you have a physical store?
Currently, Otaku Find is an online-only store. However, we occasionally participate in conventions and pop-up events. Follow us on social media for updates on where you can find us in person!
Products
1. What kind of products do you sell?
We offer a wide variety of anime and manga-related products, including action figures, plushies, clothing, accessories, posters, mousepads, mugs and much more. We also have limited-edition items and exclusive merchandise you won’t find anywhere else!
2. Are all your products officially licensed?
Yes, all products sold at Otaku Find are 100% officially licensed merchandise. We work directly with reputable suppliers to ensure authenticity.
3. How often do you restock items?
Restock schedules can vary depending on the product. Popular items may be restocked frequently, while limited-edition or exclusive items may not be restocked once sold out. Sign up for our newsletter or follow us on social media to get updates on restocks.
4. Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts on selected items. Sign up for our newsletter or follow us on social media to stay informed about our latest deals.
Shipping & Delivery
1. Where do you ship to?
We ship worldwide! Please note that shipping times and costs may vary depending on your location.
2. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free shipping on orders over 100$, and there may be additional charges for international shipments.
3. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to monitor your shipment's progress.